Shipping
Where do you ship?
We ship worldwide. Delivery times and costs are calculated at checkout based on your location.
How long does delivery take?
Orders are dispatched within 1–2 business days. Standard delivery typically takes 2–5 business days domestically and 7–14 business days internationally.
How much does shipping cost?
Shipping is calculated at checkout. Enjoy free standard shipping on qualifying orders — the threshold is shown in your cart.
Do you offer express shipping?
Yes, express options are available at checkout where your location allows.
How do I track my order?
Once your order ships, you'll receive an email with a tracking link. You can also track it from your account.
International Shipping
Will I pay customs or duties?
International orders may be subject to import duties or taxes set by your country. These are the responsibility of the customer and are not included at checkout.
Which countries do you ship to?
We ship to most countries worldwide. If your country isn't available at checkout, please contact us.
Orders
Can I change or cancel my order?
Contact us within 12 hours of ordering and we'll do our best to amend or cancel before dispatch.
I received the wrong or a damaged item — what now?
We're sorry! Email hello@veyas.shop with your order number and a photo, and we'll make it right immediately.
Do I need an account to order?
No, you can check out as a guest. Creating an account simply makes tracking and reordering easier.
Returns
What is your return policy?
We accept returns within 30 days of delivery on unused items in their original condition and packaging.
How do I start a return?
Email hello@veyas.shop with your order number and we'll guide you through the simple process.
When will I be refunded?
Refunds are issued to your original payment method within 5–7 business days of us receiving your return.
Payments
Which payment methods do you accept?
We accept all major credit and debit cards, plus popular digital wallets shown at checkout.
Is checkout secure?
Absolutely. All payments are processed through secure, encrypted, PCI-compliant channels.
Materials & Care
What materials do you use?
We favour natural, renewable materials — bamboo, organic cotton, linen, cork, stoneware, seagrass and recycled glass.
How do I care for my products?
Care instructions are listed on every product page. In general, natural materials last longest with gentle, occasional care.
Sustainability
What makes Veyas sustainable?
We choose renewable and recycled materials, plastic-free packaging, and durable designs made to last — reducing waste at every step.
Is your packaging plastic-free?
Yes. We ship in recyclable, plastic-free packaging wherever possible.
Are your products ethically made?
We partner with makers who share our values around fair, responsible and transparent production.